John Bell & Croyden Reviews

I HAD HORRIBLE EXPERIENCE FROM THEIR STORE.
I'm a regular customer there. But my last experienced there has brought me to the point where I will not be able to shop again.
I went to buy vitamins, trusting the quality of their store. But they sold me poor quality, faulty products. I realized this as soon as I opened the plastic around the product I bought. The lid on the bottle does not fit properly and it comes off immediately when pulled out.
So I brought it back immediately and requested a replacement or a refund. But the behaviour I saw was extremely horrible and so rude. I am really disappointed that the person who introduced him self as the store manager was so rude. He took the bottle in his hand and touched it all over it even he touched inside of the lid as well. And he gave it to me back and he said he wouldn't be exchange or refund it. I was shocked. He was so unprofessional and behaving so rude.
Unfortunately, my money was wasted in this way.

We went there yesterday to get covid jab and the staff just won’t trust us that we got our appointment in 20 minutes and called us liar. Manager Solomon instead of trusting us backed their staff and told NHS staff we don’t have jab and were serving others in front of us. Seriously they need training

My boyfriend has received yet another delivery of cosmetics, as a gift and what can I say, but yet another outstanding service. Online ordering is so easy. I've never had an issue emailing the store for information about products.
Honestly, on price, on range, on service and on quality of products, John Bell & Croyden get 5 stars.

Dear Sir/Madam
I've been trying all week to try to speak to someone at your store about which Vaccine you use for the COVID Vaccination,
but no one answers the phone and then it just cuts off.0207 935 5555
I understand that we have a huge problem with COVID but other companies like boots are still being professional and answering the telephone,
is it possible that you and your staff can learn to keep your"House in Order"and try to remain as professional as say Boots,after all you proudly display the queens endorsement on your company's heading,maybe that should be reviewed because your service is far far below other providers.
I've also noticed various bad reviews saying the same thing about bad service in your Wigmore street department.
Kind Regards,
John.

Great pharmacy. Queues take forever sometimes and stock can be intermittent especially on vitamins.

My sister ordered something on Friday 25th and within an hour it was already said it had been completed and dispatched! Thank you so much to whoever worked on Friday for your fast service which was also beautifully packed. cannot recommend it enough!

I ordered some beauty products that I meant to use as presents for Christmas. There was no indication that any of the products were not in stock. Without any warning, only half of the products arrived. When I enquired, there was no answer, only a couple of day later I received an email saying that a refund had been given. First, you do not sell products that are not in stock, second, before the order is dispatched, an email warning about the shortage should have been sent. Instead, they didn't even reply to my complaint. It used to be such a nice place before it was sold.

Nothing but praise for this company ????.
I use Sjal saphir Concentrate and it's hard to buy it in the UK Johnbell & Croyden are one of the few places that sell it thank goodness. Placed a order online on the Friday and my order was dispatched Sunday and arrived today.
Packaged in a blue cardboard box inside was a card telling you who had picked my order and packaged it up for me. Nice touch and it was surrounded by straw. Well packaged and secure.
We are in a lockdown and still managed to get this item delivered in a few day's. I have nothing but praise and will definitely recommend this company to my friends and will be repurchasing in the future now I know they stock the item.

Outstanding service from London's premier pharmacy.
I have to say that ordering from John Bell & Croyden's website couldn't be easier. Their range of beauty and pharmacy products is superb. Their pricing, for a central London pharmacy, is outstanding. Postal delivery is fast, secure and safe.
This Royal Warrant holder, clearly doesn't just restrict delivering very high quality services to its most famous customer, but to all customers. I'm completely satisfied.

I ordered a product that their website said was in stock. They shipped the wrong product so I emailed them on multiple occasions to get the right product sent but they never replied. Charlatans.

Wide selection of skincare brands and was happy to find La Roche Posay on offer. Delivered quickly and well packaged with excellent communication as always.

By far the worst customer service you can find anywhere, all they know is we can’t help you sir and it’s not on our hands.
They’re hosting doctap which is the worst medical service in the UK, crap customer service and all they care about is taking your money and anything comes after doesn’t matter.
I don’t recommend this pharmacy service for anyone.